1. Overview

At Techraj, we aim to provide seamless and instant digital service experiences. Due to the nature of digital products (such as virtual top-ups, gift cards, and online services), we enforce a strict no-return and no-refund policy, except in specific cases of technical failure directly caused by us.

2. Non-Refundable Products & Services

The following products are non-refundable under all circumstances:

  • Gift Cards (Google Play, iTunes, Xbox, etc.)
  • Game Diamonds or In-Game Currency (Free Fire, PUBG, etc.)
  • Virtual Cards (VCCs), account verifications, or payment services
  • Digital codes or instant-delivery items
  • Any service already marked as “Delivered” or “Processed”

3. Eligible Refund Situations

Refunds may be issued only under these conditions:

  • Duplicate payment: Accidental double payments may be refunded upon request and confirmation
  • Non-delivery: If a product or service was not delivered within the promised timeframe AND the issue was caused by Techraj, not by the user or a third party
  • Failed transactions: If we are unable to fulfill your order due to a system or technical error on our part

All refund requests must be made within 24 hours of purchase with valid proof (e.g., screenshots, transaction IDs).

Instant Refund Charge: 00 ( Provider Request)
Instant Refund Charge: 10 ( Customer Request)
Per Day Refund Charge: 10+ 1%

4. Non-Eligibility for Refund

Refunds will not be issued if:

  • The digital product was successfully delivered
  • Incorrect information was provided by the customer
  • You changed your mind after purchase
  • You attempted to use a delivered product and it failed due to user-side error
  • Refunds are requested after the 24-hour grace period

5. Chargebacks and Disputes

Filing a chargeback without contacting our support will result in:

  • Immediate termination of your account
  • Blacklisting from future purchases
  • Legal action if necessary

We strongly encourage you to contact support first to resolve any issue professionally.

6. Refund Processing Time

If a refund is approved:

  • It will be processed within 3–7 business days
  • Refunds will be made via the original payment method or Techraj wallet, depending on the case

7. Contact for Support

To request a refund or report an issue:

Techraj Support Team
📧 Email: support@tronlinebazar.com
📞 Phone: +977 9846908072
🌐 Website: https://tronlinebazar.com